thanx A.I / Refunds
If we get it wrong,you get your money back.
Findings cost nothing, so there is nothing to refund on those. Everything you pay for is covered below — including a full refund if a build misses the fourteen-day promise.
Last updated 2 September 2026.
The free preview costs nothing, so there is nothing to refund on it
Before you pay anything you see your most serious defect in full, with the section of the Act it fails under, and two lesser findings with it. That part costs nothing and creates no obligation.
If you paid and we haven't delivered
Full refund, no argument. If your documents have not reached you, email thanxai@thanxofficial.com and the payment goes back to the card it came from.
If we got it wrong
If a finding in your paid rebuild is wrong — a section that doesn't say what we said, an authority that doesn't exist, a defect that isn't one — tell us and we correct it at no charge. If it can't be corrected to your satisfaction, we refund the purchase in full within thirty days.
If you changed your mind
Within seven days of purchase, and before you have used the rebuilt documents, we refund in full. After that, because the work is produced specifically for your agreement and delivered immediately, refunds are at our discretion — and in practice we would rather refund you than argue.
The fourteen-day guarantee on builds
For automation, callers, video and social builds: if a working build is not in your hands within fourteen days of us agreeing the scope in writing, you don't pay. If you have already paid, you are refunded in full.
How to ask
Email thanxai@thanxofficial.com or ring 250 938 3870. Richard answers. Refunds are processed to the original payment method and usually appear within five to ten business days.
Tell us what you need
Describe the job in your own words. You get a straight answer and a price from the person who builds it — or an honest no if it isn't a fit.